Refund policy
OLIVIA MONROE JEWELRY
RETURNS POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all parts, components, and the packaging has arrived exactly as the product.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product was found defective immediately after receipt.
- We have the right to charge the customer for shipping costs.
- The return will be processed within 7 business days and if conditions are met, the return will be officially recognized within this period.
*We reserve the right to reject returned items if we suspect that the items have been used or damaged without our fault.
How can I return my order? If your order meets the above conditions, you must follow these steps to initiate the return process.
- Send an email to: info@oliviamonroejewelry.com
- Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- Customer's full name and address
We will then contact you and provide you with the return address. Never send the return to the sender; we will send you the correct address after you request it. You, the customer, are responsible for the shipping costs of the product return.
The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or accepted the last goods.
Important notice regarding cancellations: Since we work with a fully automated system, orders are processed immediately after they are placed. Therefore, cancellations are only possible within the first 10 minutes after purchase. After this time, the order is dispatched and cannot be stopped.
To exercise your right of withdrawal, you must inform us (Olivia Monroe Jewelry) by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The costs of returning the goods shall be borne by the buyer.
Registration for shipments in transit
As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance about your cancellation. To ensure the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day on which we receive your notice of withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless we expressly agree otherwise with you; in no case will you be charged any fees for this refund.
1. ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
Olivia Monroe Jewelry — Timeless elegance, crafted for you.
Contact: info@oliviamonroejewelry.com